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Hotel · Hanoi · Ha Noi Municipality

Sunset Westlake Hanoi Hotel

A calm, lakefront base in Hanoi's Tay Ho district, where the staff consistently earn high praise and the rooms open onto West Lake.

  • Directly opposite West Lake, Hanoi's largest lake
  • Rooms with balconies and floor-to-ceiling views
  • Staff rated 9.1 for their helpful, attentive service
7.9 Very good 38 reviews Booking.com 7.9 · 38 reviews

About

Sunset Westlake Hanoi Hotel

Sunset Westlake Hanoi Hotel sits on Lac Long Quan Street in the Tay Ho district, directly facing West Lake. It's a 10-minute drive from Quan Thanh Temple, a noted place of worship, and well placed for those who want to be away from the tourist crush yet within easy reach of the city. The hotel's own restaurant and gift shop add convenience, and the front desk is open around the clock.

The property is a 3-star hotel with 38 guest reviews and an overall rating of 7.9. Guests consistently describe the rooms as spacious, modern, and clean, with balconies and large windows that make the most of the lake views. Breakfast is a recurring highlight, served on the 11th floor with a buffet that reviewers say is among the best they had in Vietnam.

  • Non-smoking property
  • Free internet access
  • Safe deposit box
  • 24-hour reception
  • Wheelchair access
  • Currency exchange

In brief

What works, what to weigh

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Strengths

3 reasons to book
  • Lakefront setting at the city's edge — Rooms face West Lake, Hanoi's largest, with many having balconies and floor-to-ceiling windows. It's quieter than the old town, yet still a short cab ride from Hoan Kiem district.
  • Staff who go beyond the basics — The front desk team, especially Joly, are repeatedly singled out for helping with currency exchange, planning itineraries, arranging train tickets, and even late checkout.
  • Spacious, well-equipped rooms — Guests regularly mention full-length sofas, jacuzzi bathtubs, and modern fittings. The rooms are described as clean, comfortable, and with good blackout blinds.
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Worth weighing

3 to weigh
  • Away from the old town — The hotel is in Tay Ho, about a 10-minute drive from Quan Thanh Temple and a cab ride to Hoan Kiem. Guests who want to be in the middle of the action may find it a bit removed.
  • Mixed value perception — Value scores 7.6, the lowest of the rated categories. While many guests find the price fair, a few reviewers rate the overall experience lower, suggesting the cost may feel high for some.
  • Pet policy and parking limited — No pets are allowed, and parking is valet-only. If you're travelling with an animal or prefer self-parking, this may not be the right fit.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

In-room

  • In-room safe
  • Mini-bar
  • Ironing facilities
  • Kitchen
  • Electric kettle
  • Flat-screen TV
  • AM/FM alarm clock

Services

  • 24-hour reception
  • Room service
  • Laundry
  • Car hire
  • Babysitting/Child services
  • Currency exchange
  • ATM/Cash machine
  • Safe deposit box

Food & Drink

  • Restaurant
  • Bar/ Lounge area

Accessibility & Parking

  • Wheelchair access
  • Valet parking

Property

  • Non-smoking property
  • Free internet access
  • Gift/Newsstand
  • Shuttle service

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

7.9
Very good 38 reviews

Guest-rated 7.9/10 from 38 reviews

Booking.com · 7.9 · 38 reviews
7.9Verified guest

“Fantastic stay near West Lake. Perfect location, with the biggest lake in Hanoi just steps away. Quiet and peaceful surroundings, ideal for relaxing and enjoying fresh air. Staff were incredibly friendly and helpful, going above and beyond for my comfort. Rooms were beautifully designed with amazing lake views from both windows and balcony. Loved the attention to detail, like the comfortable full-length sofa. Breakfast was a highlight—healthy and delicious buffet spread. Impressed with the value for money and excellent service.”

7.9Verified guest

“Perfect location—right on the side of West Lake with great views. Staff were extremely friendly and spoke good English. The room was very new and beautiful, with a jacuzzi and shower. Breakfast served on the 11th floor with marvelous lake views. We loved the stay and will definitely come back.”

7.9Verified guest

“An oasis of calm in busy Hanoi. Absolutely loved the location right by West Lake, great for romantic strolls along the shore. Our room had a spectacular view of the lake. Very modern, clean, and spacious. Breakfast was the best we've had during a month of travelling in Vietnam. Staff were professional, friendly, and helpful.”

7.9Verified guest

“Room was spacious and cozy, perfect for a romantic getaway. Staff provided excellent service and were friendly and helpful. Key location conveniently near public transport and easy access to attractions. Delicious breakfast with a variety of options.”

7.9Verified guest

“Really spacious, modern, and beautiful room.”

7.9Verified guest

“Quiet district near the biggest lake of Hanoi exceeded expectations. Rooms well-appointed with a Jacuzzi bath tub and comfortable full-length sofa. Floor-to-ceiling windows offered amazing views from both windows and balcony. Appreciated the blinds that allowed for a peaceful night's sleep. Included breakfast had a wide variety of choices and was excellently presented.”

04 — Location

Getting around Hanoi

The property sits in Hanoi.

West Lake: The hotel sits directly opposite West Lake, Hanoi's largest. It's a peaceful spot for morning walks along the shore, and many rooms look out over the water.

Quan Thanh Temple: A 10-minute drive from the hotel, this is a well-known place of worship and one of Hanoi's oldest temples.

Hoan Kiem District: About a short cab ride away, this is where you'll find the old town's hustle, Hoan Kiem Lake, and most of the classic sights.

491-493 Lac Long Quan Street, Tay Ho District, Hanoi, Ha Noi Municipality, Vietnam

Open in Google Maps

05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-23:59
Check-out
By 12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
57 rooms

06 — Questions

Frequently asked

What time are check-in and check-out?

Check-in is from 14:00, with a latest check-in of 23:59. Check-out is at 12:00.

Is parking available?

Yes, the hotel offers valet parking. There is no self-parking option mentioned.

Are pets allowed?

No, pets are not allowed at this property.

Is there a restaurant on site?

Yes, there is a restaurant and a bar/lounge area. Guests mention that breakfast is served on the 11th floor with views of the lake.

Does the hotel offer airport transfer?

The hotel provides a shuttle service, and guests note it is conveniently located near the airport. Specific details of the service are not provided in the input.

Nearby

Other top-rated stays in Hanoi

Want a different style or budget? Here are more highly-rated options in the area.

9.1

De Syloia Hotel

Guest-rated 9.1/10 — among the top stays in Hanoi.

Hanoi

7.3

New Century Hotel

Guest-rated 7.3/10 — among the top stays in Hanoi.

Hanoi

The bottom line

For travellers who value calm, lake views, and genuinely helpful staff, Sunset Westlake Hanoi Hotel is a solid choice. It's not the most central location, and value is decent rather than outstanding, but the combination of spacious rooms, a well-reviewed breakfast, and a shoreline setting makes it a memorable base in Hanoi.

7.9A lakefront stay with staff that earn their 9.1 rating.

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